Professional Background
My background is primarily in operations, service delivery, organisational change, and regional leadership across the technology, finance, and energy sectors. I spent more than a decade at Microsoft leading operational and customer-facing teams across APAC, working in environments that required balancing execution quality, stakeholder management, process discipline, and people leadership at scale.
I then joined Infosys in a leadership role supporting Microsoft's enterprise customer operations environment, building teams in Bangalore during a period of operational transition and capability-building. That experience deepened my appreciation for the realities of transformation work — especially in environments where processes, delivery expectations, organisational structures, and teams are all evolving at the same time.
Alongside this, my work has increasingly expanded into sustainability, facilitation, capability-building, and ecosystem-level initiatives — particularly within emerging areas like sustainable aviation fuel (SAF), ESG education, and cross-industry collaboration.
What connects these experiences is not a single industry or function. It is the challenge of helping people and organisations move through change in practical ways. Not theoretically. Not in slides. In reality.
Why This Platform Exists
I started experimenting seriously with AI tools in March 2026. Coming from a non-technical background, the experience was equal parts exciting, uncomfortable, confusing, and unexpectedly energising.
What interested me most was not just the technology itself, but what happened when these tools met real operational work: messy processes, unclear communication, competing priorities, organisational habits, and human behaviour.
TiP became a place to document that learning process openly. Not as an expert. Not as a futurist. But as someone trying to understand what meaningful transformation actually looks like when people, technology, and work are all changing at the same time.
What I'm Exploring
Right now, most of my curiosity sits around a few overlapping areas:
AI in practice — how AI tools behave in real operational environments, where workflows, communication, decision-making, and organisational complexity rarely resemble controlled demonstrations.
Facilitation and capability-building — how organisations build confidence and practical understanding around change, especially when technology is moving faster than people feel ready for.
Career transition and reinvention — how experienced professionals adapt, reposition themselves, and rediscover value in environments increasingly shaped by AI and changing expectations of work.
Sustainability and systems thinking — particularly the intersection between sustainability, operations, capability-building, and long-term organisational transition.
